{"id":549,"date":"2026-04-29T06:48:56","date_gmt":"2026-04-29T06:48:56","guid":{"rendered":"https:\/\/thesmaks.com\/?page_id=549"},"modified":"2026-05-21T10:39:25","modified_gmt":"2026-05-21T10:39:25","slug":"regulamin-sklepu-internetowego","status":"publish","type":"page","link":"https:\/\/thesmaks.com\/en\/regulamin-sklepu-internetowego\/","title":{"rendered":"TERMS AND CONDITIONS OF THE ONLINE STORE\u00a0"},"content":{"rendered":"

<\/p>\n\n\n\n

www.thesmaks.com<\/strong> <\/p>\n\n\n\n

(effective from: 28.04.2026) <\/p>\n\n\n\n

\u00a71 General Provisions<\/strong> <\/p>\n\n\n\n

1. The online store available at www.thesmaks.com (\"Store\") is operated by Healthy Grainy Sp. z o.o., with its registered office in Warsaw, ul. Jasna 8\/20, 00-013 Warsaw, entered in the National Court Register (KRS) under number 0001051485, NIP: 5273069594, REGON: 526061879, email address: info@thesmaks.com (\"Seller\").\u00a0
The address for returns:
Sochaczewska 98C, 05-870 B\u0142onie<\/p>\n\n\n\n

2. These Terms and Conditions set out the rules for using the Store, in particular for placing Orders, entering into Sales Agreements, payments, delivery, withdrawal from the agreement, and complaints. <\/p>\n\n\n\n

3. These Terms and Conditions form an integral part of every Sales Agreement. <\/p>\n\n\n\n

4. Using the Store constitutes acceptance of these Terms and Conditions. <\/p>\n\n\n\n

5. Detailed rules for the processing of personal data are set out in the Privacy Policy. <\/p>\n\n\n\n

\u00a72 Definitions<\/strong> <\/p>\n\n\n\n

1. Customer \u2013 a natural person, legal entity, or organizational unit making a purchase. <\/p>\n\n\n\n

2. Consumer \u2013 a Customer who is a natural person making a purchase unrelated to business activity. <\/p>\n\n\n\n

3. Entrepreneur with Consumer Rights \u2013 as defined by applicable law. <\/p>\n\n\n\n

4. Product \u2013 a food product offered in the Store. <\/p>\n\n\n\n

5. Order \u2013 a declaration of intent by the Customer aimed at entering into a Sales Agreement. <\/p>\n\n\n\n

6. Sales Agreement \u2013 an agreement concluded between the Customer and the Seller. <\/p>\n\n\n\n

\u00a73 Product Information<\/strong> <\/p>\n\n\n\n

1. The Product constitutes a foodstuff within the meaning of EU law. <\/p>\n\n\n\n

2. Product information includes in particular: composition, allergens, and nutritional values. <\/p>\n\n\n\n

3. Information published on the Store website is for guidance only \u2013 the binding information is that on the Product packaging. <\/p>\n\n\n\n

4. Due to the natural character of the ingredients, the Product may vary between batches. <\/p>\n\n\n\n

5. The Product should be consumed in accordance with its intended use and the information on the packaging. <\/p>\n\n\n\n

\u00a74 Allergens<\/strong> <\/p>\n\n\n\n

1. The Product may contain allergens. <\/p>\n\n\n\n

2. Allergen information is available on the Product page and on its packaging. <\/p>\n\n\n\n

3. The presence of trace amounts of allergens cannot be excluded. <\/p>\n\n\n\n

4. The Customer is obliged to read the composition before consumption. <\/p>\n\n\n\n

5. The Seller shall not be liable for allergic reactions. <\/p>\n\n\n\n

\u00a75 Nature of the Product<\/strong> <\/p>\n\n\n\n

1. The Product contains natural ingredients. <\/p>\n\n\n\n

2. The Product may vary in colour, taste, smell, and texture. <\/p>\n\n\n\n

3. Differences resulting from the natural character of the Product do not constitute a defect. <\/p>\n\n\n\n

4. The Customer's subjective impressions regarding taste or consistency do not constitute grounds for a complaint. <\/p>\n\n\n\n

\u00a76 Product Storage<\/strong> <\/p>\n\n\n\n

1. The Product must be stored in accordance with the information on the packaging. <\/p>\n\n\n\n

2. Upon delivery of the Product, responsibility for its storage rests with the Customer. <\/p>\n\n\n\n

3. The Seller shall not be liable for deterioration in quality resulting from improper storage. <\/p>\n\n\n\n

\u00a77 Products for Children<\/strong> <\/p>\n\n\n\n

1. The Product is intended for children and the whole family. <\/p>\n\n\n\n

2. The Product does not constitute infant food within the meaning of applicable law. <\/p>\n\n\n\n

3. Consumption by children should take place under adult supervision. <\/p>\n\n\n\n

4. The Customer is responsible for assessing whether the Product is suitable for a child. <\/p>\n\n\n\n

\u00a78 Technical Requirements<\/strong> <\/p>\n\n\n\n

1. To use the Store, the following are required: <\/p>\n\n\n\n

   1) a device with internet access, <\/p>\n\n\n\n

   2) an up-to-date web browser, <\/p>\n\n\n\n

   3) cookies and JavaScript enabled, <\/p>\n\n\n\n

   4) an active email address. <\/p>\n\n\n\n

2. The Seller shall not be liable for problems arising from the Customer's technical infrastructure. <\/p>\n\n\n\n

\u00a79 Placing Orders<\/strong> <\/p>\n\n\n\n

1. Customers may place Orders 24 hours a day. <\/p>\n\n\n\n

2. To place an Order, the Customer: <\/p>\n\n\n\n

   1) selects a Product, <\/p>\n\n\n\n

   2) provides their details, <\/p>\n\n\n\n

   3) selects a delivery and payment method, <\/p>\n\n\n\n

   4) accepts the Terms and Conditions, <\/p>\n\n\n\n

   5) confirms the Order by clicking the \"Order and pay\" button, which creates an obligation to pay. <\/p>\n\n\n\n

3. An Order constitutes an offer to enter into a Sales Agreement. <\/p>\n\n\n\n

4. The Agreement is concluded upon the Seller's confirmation of acceptance of the Order. <\/p>\n\n\n\n

5. The Seller may limit the number of Products in an Order. <\/p>\n\n\n\n

6. The Seller may refuse to fulfil an Order in justified cases. <\/p>\n\n\n\n

\u00a710 Prices and Payments<\/strong> <\/p>\n\n\n\n

1. Product prices are gross prices and include VAT. <\/p>\n\n\n\n

2. Prices may be displayed in PLN and EUR. <\/p>\n\n\n\n

3. The settlement currency is the currency chosen by the Customer. <\/p>\n\n\n\n

4. Prices in EUR are indicative\/converted figures. <\/p>\n\n\n\n

5. Delivery costs are provided before the Order is placed. <\/p>\n\n\n\n

6. The Seller may change prices and introduce promotions. <\/p>\n\n\n\n

7. In the case of price reductions, the lowest price from the past 30 days is shown. <\/p>\n\n\n\n

8. Available payment methods: <\/p>\n\n\n\n

   1) online fast transfers (e.g. Przelewy24), <\/p>\n\n\n\n

   2) card payment, <\/p>\n\n\n\n

   3) BLIK payment. <\/p>\n\n\n\n

9. The Store does not offer cash on delivery. <\/p>\n\n\n\n

10. Failure to pay within 24 hours may result in the Order being cancelled. <\/p>\n\n\n\n

\u00a711 Delivery<\/strong> <\/p>\n\n\n\n

1. Delivery is available within Poland and the European Union. <\/p>\n\n\n\n

2. Delivery is carried out via: <\/p>\n\n\n\n

   1) InPost, <\/p>\n\n\n\n

   2) DPD, <\/p>\n\n\n\n

   3) DHL. <\/p>\n\n\n\n

3. Delivery may be made to the Customer's address or to pick-up points. <\/p>\n\n\n\n

4. Delivery time: <\/p>\n\n\n\n

   1) Poland \u2013 1\u20135 business days, <\/p>\n\n\n\n

   2) EU \u2013 2\u201310 business days. <\/p>\n\n\n\n

5. Deliveries are made on business days only. <\/p>\n\n\n\n

6. The Seller shall not be liable for courier delays. <\/p>\n\n\n\n

7. In the event of a damaged shipment, it is recommended that a damage report be drawn up. <\/p>\n\n\n\n

8. The risk of loss or damage to the Product passes to the Customer upon receipt. <\/p>\n\n\n\n

\u00a712 Withdrawal from the Agreement<\/strong> <\/p>\n\n\n\n

1. The Customer has the right to withdraw from the agreement within 14 days. <\/p>\n\n\n\n

2. This right does not apply in the case of: <\/p>\n\n\n\n

   1) perishable products, <\/p>\n\n\n\n

   2) products delivered in sealed packaging after the packaging has been opened. <\/p>\n\n\n\n

3. The Customer bears the cost of returning the Product. <\/p>\n\n\n\n

4. Refunds are issued within 14 days. <\/p>\n\n\n\n

5. The Seller may withhold the refund until the Product has been received. <\/p>\n\n\n\n

6. The Seller may refuse to accept the return of a food product if it cannot be resold. <\/p>\n\n\n\n

\u00a713 Complaints<\/strong> <\/p>\n\n\n\n

1. The Seller is responsible for the Product's non-conformity with the agreement. <\/p>\n\n\n\n

2. Complaints may be submitted electronically. <\/p>\n\n\n\n

3. A complaint should include a description of the issue and, where possible, photographic documentation. <\/p>\n\n\n\n

4. The Seller may process the complaint on the basis of photographic documentation. <\/p>\n\n\n\n

5. The complaint processing period is 14 days. <\/p>\n\n\n\n

6. If a complaint is upheld: <\/p>\n\n\n\n

   1) the Product will be replaced, or <\/p>\n\n\n\n

   2) a refund will be issued. <\/p>\n\n\n\n

7. The following are not subject to complaints: <\/p>\n\n\n\n

   1) natural variations in the Product, <\/p>\n\n\n\n

   2) improper storage, <\/p>\n\n\n\n

   3) subjective impressions, <\/p>\n\n\n\n

   4) allergic reactions. <\/p>\n\n\n\n

\u00a714 Final Provisions<\/strong> <\/p>\n\n\n\n

1. These Terms and Conditions are available on the Store website. <\/p>\n\n\n\n

2. The Seller may amend the Terms and Conditions for valid reasons. <\/p>\n\n\n\n

3. Changes do not affect Sales Agreements already concluded. <\/p>\n\n\n\n

4. Polish law applies to the agreements. <\/p>\n\n\n\n

5. Consumers may use the ODR platform: https:\/\/ec.europa.eu\/consumers\/odr <\/p>\n\n\n\n

\nhttps:\/\/ec.europa.eu\/consumers\/odr\n<\/div><\/figure>\n\n\n\n

6. The content of the Store is subject to legal protection. <\/p>\n\n\n\n

<\/p>","protected":false},"excerpt":{"rendered":"

www.thesmaks.com  (obowi\u0105zuje od dnia: 28.04.2026)  \u00a71 Postanowienia og\u00f3lne  1. Sklep internetowy dost\u0119pny pod adresem www.thesmaks.com (\u201eSklep\u201d) prowadzony jest przez\u00a0Healthy\u00a0Grainy\u00a0Sp. z o.o. z siedzib\u0105 w Warszawie, ul. Jasna 8\/20, 00-013 Warszawa, wpisan\u0105 do rejestru przedsi\u0119biorc\u00f3w KRS pod numerem 0001051485, NIP: 5273069594, REGON: 526061879, adres e-mail: info@thesmaks.com (\u201eSprzedawca\u201d).\u00a0Adres do zwrotu produkt\u00f3w:Sochaczewska 98C, 05-870 B\u0142onie 2. Regulamin okre\u015bla […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-549","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/thesmaks.com\/en\/wp-json\/wp\/v2\/pages\/549","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/thesmaks.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/thesmaks.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/thesmaks.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/thesmaks.com\/en\/wp-json\/wp\/v2\/comments?post=549"}],"version-history":[{"count":3,"href":"https:\/\/thesmaks.com\/en\/wp-json\/wp\/v2\/pages\/549\/revisions"}],"predecessor-version":[{"id":687,"href":"https:\/\/thesmaks.com\/en\/wp-json\/wp\/v2\/pages\/549\/revisions\/687"}],"wp:attachment":[{"href":"https:\/\/thesmaks.com\/en\/wp-json\/wp\/v2\/media?parent=549"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}